Senior Position

Suzhou Flexcon Clean Room Systems Co., Ltd.
Industry:Machine Manufacturing/Heavy Industry | Company Type: | Company Size:
Company Profile:
2009-5 - Now Sales and Marketing Manager
Location:Changshu, Suzhou | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | :
Job Category:Marketing and Sales Manager
Career Level:management ( manager / director)
Responsibilities and Achievements:
> Focus on market penetration for clean room system product> Develop China and oversea market, to bring out the Flexcon brand in the market> Come out with new marketing strategy time to time in order to suite to the market demand> Come out budget forecast and sales forecast.> Provide client on product technical specification and presentation> Come out with project cost> Follow up with client and follow up with project> Become a project manager when project is running> Coordinate with all party to make sure the project running smooth
Thomson Prometric B.V.
Industry:IT Service/System Integration | Company Type: | Company Size:
Company Profile:
2007-1 - 2009-4 Helpdesk Support Analyst
Location:Kuala Lumpur, Malaysia | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | :
Job Category:Technical Support/Maintenance Engineer
Career Level:Senior Position (Non-managerial)
Responsibilities and Achievements:cheap womens nike shoes

> Manage/ supervise and provide technical direction to all STN site in APAC.> Supporting >120 test centers in Apac region (desktop and server).> Provide 1st and 2nd level technical support for desktop and servers toGlobal testing centers(US, EMEA & APAC).> Make sure sites are ready to delivery IBT TOEFL and Microsoft Test.> Provide support and monitoring the test progress during the IBT running.> Product Support:A) Mircrosoft Window XP and Server 2003B) WebexC) TCFM ApplicationD) STN Webase PlatformE) Symantec Corparate Edition Anti-Virus
Gmask Beauty Wrap
Industry:Telecommunications (Equipment/Operation/Value-Added Service) | Company Type: | Company Size:
Company Profile:
2005-9 - 2006-12 Sales & Business Development Manager
Location:Kuala Lumpur, Malaysia | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | :
Job Category:Business Development Manager
Career Level:management ( manager / director)
Responsibilities and Achievements:cheap men's nike shoes

> Focus on market penetration for the product.> Develop Malaysia market, to bring out the Gmask brand name in the market> Come out with new marketing strategy time to time in order to suite to the market demand.> Bring in new investor to this business line.> Educate the new investor to run the business.
AsiaEP BHD
Industry:Internet/e-Commerce | Company Type: | Company Size:
Company Profile:
2005-1 - 2005-7 Business Support Executive
Location:Kuala Lumpur, Malaysia | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | :
Job Category:FAE Manager/Supervisor
Career Level:Senior Position (Non-managerial)
Responsibilities and Achievements:
> Main responsibility is product development.> To clearly understand and able to explain company’s product to customers.> To provide customers advice and enhance the needs and awareness ofbusiness through the internet.> To attend to the customers need in regards to complaints and requirementson our company’s products and services.> To promote, prepare and distribute newsletters and promotional materialsonline and offline.> To perform any other jobs assigned from time to time
Bonuskad Loyalty Sdn Bhd
Industry:Government/Nonprofit Organization | Company Type: | Company Size:
Company Profile:
2001-3 - 2005-1 Participants Helpdesk Consultant
Location:Kuala Lumpur, Malaysia | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | :
Job Category:Technical Support/Maintenance Engineer
Career Level:Senior Position (Non-managerial)Cheap Nike shoes
Responsibilities and Achievements:
> Main responsibility will entail responding to participant/suppliers who areoffering OTS (On The Spot Redemption) services. It also includes assistingthe contact centre to back up call from members’ when is an overflow.> To ensure that commitments made are within the given timeframes. Anability to decide on the best course of action for special/out of normenquiries is another requirement.> Basic IT trouble shooting which includes how to access OTS website andprocedure guidance.> Assisting with processing a redemption when supplier’s system is down.> Referring enquiries that are beyond scope to the IT Dept. for a resolutionfollowing standard procedures.> To contribute to the Contact Centre by suggesting improvements henceincreasing the quality of services provided.
Prometric Thomson Learning
Industry:IT Service/System Integration | Company Type: | Company Size:
Company Profile:
2000-10 - 2001-2 Customer Service Representative
Location:Kuala Lumpur, Malaysia | Job Type:Temporary | Department: | Report to: | Number of Subordinates:employees | :
Job Category:Call Center Staff
Career Level:Entry Level(less than 2 years experience)
Responsibilities and Achievements:
> Response to incoming telephone call, fax and mailing from candidates ofdifferent nationalities. ( Malaysia, Hong Kong, Singapore, Pakistan,Bangladesh, Vietnam and Philippines).> Handling walk in candidate and paper registration.> Scheduling candidate for exams by researching available testing sitelocation, providing available time for testing and entering the selecteddate and time into the registration system to assurethe tests will bedelivered at the time request.> Communicate direction to testing centre and program policies relatedto identification and cancellation, ensure the candidate understand the testprocess.> Handle candidate issues and complain by gathering, researching, evaluatingand documenting information from candidate to decide how to resolveregistration problem and service issue.> Follow up with candidate to ensure customer satisfactions.